We advise companies offering standardized consumer or B2B services on the legal drafting, review, and implementation of general terms and conditions (GTC). Our focus is on contradictory or invalid standard terms. We establish clear contractual foundations, assess risks, and help translate business objectives into practical and robust provisions.
Unclear Responsibilities
General Terms and Conditions (GTC) often do not clearly define which party is responsible for which tasks and risks. We analyze roles, contributions to performance, and dependencies, and ensure that responsibilities are transparent and aligned with the actual business model.
Liability and Risk Allocation
Liability clauses often determine the financial implications of a contract only when a dispute arises. We review the scope of liability, exclusions, limits, and indemnification provisions, and compare them with the specific risks and insurance coverage.
Performance and Consideration
Vague service descriptions lead to differing expectations. We help define services, compensation, deadlines, obligations to cooperate, and quality requirements in a way that facilitates operational implementation and subsequent enforcement.
Amendment and Termination
Business models and projects evolve. That is why General Terms and Conditions (GTC) must also address adjustments, termination, transfer, and exit. We review whether the mechanisms for making changes and the consequences of termination are practical and ensure that critical dependencies are appropriately addressed.
We assist companies in drafting, reviewing, and refining their general terms and conditions for standardized B2B and customer relationships. In doing so, we ensure that the general terms and conditions align with the company’s actual business model, are written in clear and understandable language, and are consistent with quotes, purchase orders, contracts, and other legal documents.
We examine how terms and conditions are integrated into the specific business process and how they interact with quotes, purchase orders, order confirmations, or framework agreements. The goal is to establish a clear and consistent contractual structure.
We design policies regarding the scope of services, compensation, and payment processing so that they align with the actual offering and operational processes.
We review and draft liability and warranty provisions, taking into account the specific business model and the associated financial risks.
Terms and conditions should clearly specify the duration of contractual relationships, the conditions under which they may be terminated, and how changes to the terms of the contract are to be handled.
Depending on the customer base, different legal requirements may apply. We review whether and how the terms and conditions should be adapted for business or consumer relationships.
Terms and Conditions rarely stand alone. We align them with quotes, individual contracts, privacy notices, data processing agreements, platform terms, and other contractual documents.
Terms and conditions should reflect a company’s actual products, services, and business processes. That is why we draft standard terms and conditions based on the specific business model rather than on general template texts.
Terms and conditions must address legal risks while also being practical for day-to-day business operations. We draft the scope of services, prices, liability, term, and other key terms as clearly and transparently as possible.
Good terms and conditions are of little use if they aren’t properly integrated into the contract. That’s why we also review ordering, quotation, and contract execution processes and align the terms and conditions with the actual contract documents used.
Terms and Conditions are often accompanied by quotes, individual contracts, privacy notices, data processing agreements, or platform terms. We ensure that these documents complement one another and that no unnecessary contradictions arise.
For online offerings, platforms, and digital services, terms and conditions must be aligned with technical and operational processes. We take these processes into account when drafting the legal framework.
Not every theoretical risk needs to be fully hedged. We focus on the legally and economically relevant issues and develop policies that protect the company without unnecessarily complicating its business model.
